HiFix 30 Day Returns Policy
If you have any problems in setting up your product, please contact our Customer Service Team, as many issues can be rectified over the phone without the need to return. We can be contacted on 02476 631707, Monday - Friday 9:30am to 5:30 pm (excluding bank holidays). Alternatively and outside of these hours, please email firstname.lastname@example.org and someone will respond to you within 1 working day.
HiFix is committed to selling quality products which we hope you will love, we do understand, however, that there may be a time when you need to exchange or return something you have bought. We really do hope you are pleased with your purchase, but should you wish to return anything bought from us, we will be happy to refund or exchange a product within 30 days of delivery. Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and you must take reasonable care of them.
For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls or accessories. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the Products but not the delivery charges. Please click here for more information on our Returns Policy Page.
Purchases made within our stores are exempt from the current Distance Selling Directive and subject to different terms and condition as laid out within the Consumer Sale of Goods Act. Please email email@example.com for further details
Please retain your Box and packing – Full refunds can only be provided if we receive back as you have received. Deduction from your refund will be made for any missing items.
Any expedited shipping costs will not be funded. For added security of your consignment please wrap the unit securely (using a black plastic bag or brown paper) and then tape over to secure the packing. For your peace of mind please make sure your consignment has full insurance for loss or damage when returning back to us. Always insure your consignments for loss or damage and use a tracked service or use recorded delivery, always retain your proof of posting, we cannot be held responsible if we do not receive your item back.
HiFix Address for Returns:
HiFix Returns Department
163 Spon Street
Please ensure that you include your receipt which you received within the consignment in all returns.
Take the parcel to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. You should retain this until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with a proof of postage certificate.
For the supply of goods made to your specifications, clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, pre-cut cables cartridges including styli’s, Vinyl Records and software including audio & video software if they are unsealed by you.
Your Refunds will be automatically provided within 10 to 14 days of our returns department receiving the return, this follows inspection of goods and a check of all accessories, handbooks and instruction manuals. Please ensure all are returned adequately packed, as you have received, to expediate your refund.
Faulty or Damaged Goods
Should your order arrive damaged please contact us immediately and certainly within 5 working or is faulty within 30 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.
Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.
We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases, they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was incomplete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day.
Should your product(s) be faulty in any way and be outside the first 30 days of the purchase date you will have the return at your own expense.
Don’t forget If you have any problems in setting up your product, please contact our Customer Service Team, as many issues can be rectified over the phone without the need to return. We can be contacted on 02476 631707, Monday - Friday 8.00am to 4.00 pm (excluding bank holidays). Alternatively and outside of these hours, please email firstname.lastname@example.org and someone will respond to you within 1 working day