Small items below £50.00 may incur a shipping charge, which will be shown at checkout.
Televisions above 32 inches may incur a shipping charge which will be shown at checkout.
Shipping charges may also apply to, Northern Ireland, the Isle of Man, Channel Isle’s the Isles of Scilly, Orkney, Shetland, and other Scottish islands can take 3-5 days, which will be shown at checkout.
All items are delivered directly to your door, Order before 2:00 pm* for next working day delivery, orders are normally received within 1-2 working days from despatch, except bank holidays. Delivery usually takes place between 7:30 am – 6:30 pm, we will email you with tracking and despatch information which will normally indicate the day and times of delivery.
Free Delivery on most UK mainland orders over £50.00
We can only deliver on a Saturday if your order is received before 2:00 pm on Friday this enables us to process your order for weekend delivery.*
*Orders can take up to 15 minutes to import to our system so please allow enough time before ordering on any nominated day services. Please contact us on 02476 631 707 to confirm your delivery.
A card will be dropped through the door; the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.
We try our very best to let our customers know of any potential delay as soon as possible. Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. We will ensure that further emails or text messages from us will provide updates on the progress of your order.
Our shippers can ship to most countries overseas – please email your orders to sales@hifix.co.uk and we will email you with payment, shipping, and insurance information.**
**At this current moment in time we only offer shipment to the Mainland UK, Northern Ireland, the Isle of Man, Channel Isle’s, the Isles of Scilly, Orkney, Shetland, and other Scottish islands and have no means to facilitate any other overseas shipping.
Please note that due to Manufactures distribution agreements, not all products can be shipped overseas, for further information email sales@hifix.co.uk
You will be able to track your order by visiting Your Account, signing in, and clicking on My Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, and then when the order has been dispatched.***
*** To successfully track your order create or sign into your account before or while placing an order, otherwise, if you complete the checkout process before creating or logging into your account the order will be generated as a guest.
Please email Sales@hifix.co.uk and we can link the order to your account providing you can supply the correct information.
You will receive an email containing your tracking number with your nominated carrier, this will enable you to track your order. We will also let you know if anything changes with your order via email, text, or phone. So it’s really important that your contact details are up to date on your account, just log in to view all the details.
If you have placed an out of stock product on a backorder we will inform you via email within 48 hours of the order being placed. We aim to deliver an out of stock product within 7-14 days but this can vary. For a more accurate lead time please call us on 02476 631 707 or email Sales@hifix.co.uk
You can check the live stock quantities on our website via the “Stock Checker” tab on the product page you are interested in purchasing which will break down the quantities and variations we have in stock.
If the product you have purchased is less than £50 we cannot refund any standard shipping costs. We can refund you the difference between any nominated or next day shipping services and our standard shipping service.
