Delivery Information

Free Delivery for UK Deliveries

Your Delivery:

Small items below £50.00 may incur a shipping charge, which will be shown at checkout.

Televisions above 32 inches may incur a shipping charge which will be shown at checkout.

Shipping charges may also apply to, Northern Ireland, the Isle of Man, Channel Isle’s the Isles of Scilly, Orkney, Shetland, and other Scottish islands can take 3-5 days, which will be shown at checkout.

All items are delivered directly to your door, Order before 2:00 pm* for next working day delivery, orders are normally received within 1-2 working days from despatch, except bank holidays.  Delivery usually takes place between 7:30 am – 6:30 pm, we will email you with tracking and despatch information which will normally indicate the day and times of delivery.

Free Delivery on most UK mainland orders over £50.00

Saturday/Weekend deliveries:

We can only deliver on a Saturday if your order is received before 2:00 pm on Friday this enables us to process your order for weekend delivery.*

*Orders can take up to 15 minutes to import to our system so please allow enough time before ordering on any nominated day services. Please contact us on 02476 631 707 to confirm your delivery.

What happens if I am out for delivery:

A card will be dropped through the door; the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.

What should I do if my delivery is late:

We try our very best to let our customers know of any potential delay as soon as possible. Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. We will ensure that further emails or text messages from us will provide updates on the progress of your order.

Overseas Orders:

At the moment we only offer shipment to the Mainland UK, Northern Ireland, the Isle of Man, Channel Isle’s the Isles of Scilly, Orkney, Shetland, and other Scottish islands.

Our shippers can ship to most countries overseas – please email your orders to sales@hifix.co.uk and we will email you with payment, shipping, and insurance information.

Distribution Agreements:

Please note that due to Manufactures distribution agreements, not all products can be shipped overseas, for further information email sales@hifix.co.uk

Tracking your order status:

You will be able to track your order by visiting Your Account, signing in, and clicking on My Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, and then when the order has been dispatched.

How can I track my order:

You will receive an email containing your tracking number with your nominated carrier, this will enable you to track your order. We will also let you know if anything changes with your order via email, text, or phone. So it’s really important that your contact details are up to date on your account, just log in to view all the details.

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Buy in Store - Book a free instore demo
Due to our manufacturer's distribution agreements, not all product ranges can be sold online. This item has to be collected from our showroom or have a full demonstration of this product with no obligation, at a time suitable for you. Please complete the following form and we will email stock availability with an invitation to book a demonstration at our Coventry showroom.
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