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Terms and Conditions

Credit Agency Data Compliance

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

Payment

All prices are in £ (pound) sterling and include VAT at the current rate. Payment can be made by most UK major credit/debit card via our secure server. Other forms of payment such as cheque payment can also be accepted as well as third party check outs including PayPal, Google and Amazon.

All communications including e-mail sent by us on receipt of an order placed by you does not constitute legal acceptance by us of your order. All orders are subject to approval by us.

All credit/debit card orders are subject to validation checks and authorisation by the card issuer. If the for any reason payment is refused or unauthorised, we will not be liable for any delay or non-delivery. All orders are delivered to the card holder’s address only.

Availability of Goods

All goods and services are subject to availability and we reserve the right to withdraw at any time. If we do not or cannot supply the goods for any reason, we cannot be held responsible for any other losses you may suffer.

Product Warrantees

All Products are sold on aback to base warrantee, most items are guaranteed for at least 12 months for normal domestic use, obviously we cannot be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.) or excessive wear and tear. (All warrantee periods are shown on each product page on our web site)

Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries. Projector lamps are normally only covered by a 3 month warrantee or alternatively some manufacturers specify a number of hours.

Please note that if repairs are done other than by us or authorized agents this guarantee will not apply. This guarantee is naturally in addition to your statutory rights. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage. After your guarantee has expired we can still help with any servicing or upgrading your equipment may require.

Pixel Policy

Faulty Pixels on television screens and displays including Plasma and LED do not normally constitute a fault, each manaufacturer have their own specifications that cover the number and position of faulty pixels, for further information please refer to the relavent manufacturers web site.

Delivery

All consignments are insured as standard but are subject to terms as stipulated in our notification time limit for claims. Deliveries are normally made within 3 working days but please allow up to 5 working days. When demand on an item is greater than we can supply we will advise you within 3 working days of placing your order. Orders will be delivered by our shippers between 8.00am and 5.30pm Monday to Friday.

Overseas Orders

Our shippers can ship to most countries overseas – please email your orders to mark@frankharvey.co.uk and we will email you with payment, shipping and insurance information.

BFPO

Fast, reliable delivery to British Forces Post Office addresses worldwide. We make it easy to send packages to BFPO addresses, using our International Scheduled service via the military sort centre in the UK - please email your orders to mark@frankharvey.co.uk and we will email you with payment, shipping and insurance information.

Returns and Damaged Goods

Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day. Products outside the first 28 days of purchase will have to be returned at the customer’s expense. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

Returns Policy

HiFix is committed to selling quality products which we hope you will love, we do understand however, that there may be a time when you need to exchange or return something you have bought. We really do hope you are pleased with your purchase but should you wish to return anything bought from us, we will be happy to refund or exchange a product within 14 days of delivery. Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them.

For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories. For the supply of goods made to your specifications or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, pre-cut cables cartridges including styli’s, Vinyl Records and software including audio & video software if they are unsealed by you.

Pricing Errors

Should an error of pricing occur because of a human error, we have the right to refuse or cancel any orders placed prior to a contract being made.

Notification of Time Limit for Claims

Damage in transit: If goods arrive damaged it is your responsibility to make a note on the carrier's consignment note and your responsibility to inform us within 5 working days of delivery. Missing items: It is your responsibility to sign for the correct number of packages as shown on the consignment note and we must be informed of any shortages within 5 working days of delivery. Incorrect Goods: It is your responsibility to notify us of any discrepancy in your order within 5 working days of delivery.

Payment, Pricing & Promotions

SagePay is our preferred method of payment for online credit card payments, and we accept the following credit cards all UK cards. Our web site also provides a "Tokenization option." a SagePay advantage benifit that enables our regsiteredt customers a one click check out option; you are safe in the knowledge that we do not store customer credit card details on line. One-click Checkout for PayPal, Amazon and Google account holders are available at checkout. Prices may change without prior notice E&OA.

Promotions will be available time to time on our web site; you will also be notified via Email if you registered to our Newsletter. Discount coupons are offered to all registered customers and will be available from time to time on certain branded products, As a customer-focused retailer, HiFix encourages the use of coupons by our customers in our retail store. Coupons and their face value cannot be exchanged for cash or gift cards, only one coupon is available per customer per product order.

Damaged Goods

It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 024 76 222622 with your order details and with an explanation of the problem.

Faulty Goods

Should your goods develop a fault within 28 days of receipt our general practice is to exchange or refund the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

If your product should develop a fault outside 28 days of receipt and within the warrantee period we will arrange to repair the item. The warrantee does not cover faults caused by accident, neglect or misuse. Products outside the first 28 days of purchase will have to be returned at the customer’s expense. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage. After your guarantee has expired we can still help with any servicing or upgrading your equipment.

Cancelling your Order

You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Excluded goods and services

For the supply of goods made to your specifications or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, pre-cut cables cartridges including styli’s, Vinyl Records and software including audio & video software if they are unsealed by you.

Non-Delivery

We will not be responsible or accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. We will only email you with the despatch information using the email address you have provided on your original order.

Receipt of Goods

Should the cardholder not be available when delivery takes place to the address specified on the order and is signed for by another party we will not be held responsible once delivery has taken place. It is the card holder’s responsibility to be at the delivery address specified to receive the goods.

Important Notice

We take great care to ensure that product information and product images are correct however we cannot be held responsible for errors and omissions. Manufactures also reserve their rights with regard to product changes and their company’s policy at the time of continuous development and design which might not necessarily be indicated in the specifications

Variation

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.

Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

HiFix Forums

By registering to participate in one of our information rooms or forums you consent to the wider dissemination of the information you provide to the other participants in that information room or forum to achieve your joint objectives.

Import duty

When you order products from HiFix for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes and we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Acceptance of Order

After placing an order for our Products, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted by us but it does constitute an offer to us to buy the Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation. If you have ordered additional Products that are not listed in the Dispatch Confirmation (for example because they are currently out of stock / unavailable), these Products will not form part of the Contract until dispatch of such Products has been confirmed in a separate Dispatch Confirmation

Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Faulty pixels on Plasma Televisions do not normally constitute a fault. Each manufacturer have their own specifications that cover the number of faulty pixels and their position, for further information please contact us or refer to the correct manufacturers website.


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