Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries. Projector lamps are normally only covered by a 3 month warrantee or alternatively some manufacturers specify a number of hours.

Faulty pixels on Plasma Televisions do not normally constitute a fault. Each manufacturer have their own specifications that cover the number of faulty pixels and their position, for further information please contact us or refer to the correct manufacturers website.

Please note that if repairs are done other than by us or authorized agents this guarantee will not apply. This guarantee is naturally in addition to your statutory rights. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

After your guarantee has expired we can still help with any servicing or upgrading your equipment may require.

BFPO
Fast, reliable delivery to British Forces Post Office addresses worldwide. We make it easy to send packages to BFPO addresses, using our International Scheduled service via the military sort centre in the UK - please email your orders to sales@hifix.co.uk and we will email you with payment, shipping and insurance information.

Returns and Damaged Goods
Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day. Products outside the first 28 days of purchase will have to be returned at the customers expense.

Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

Excluded goods and services
For hygiene reasons we cannot accept headset returns once you have opened the packaging and/or worn the headphones. Certain goods or services that have been purposely customised such as pre-cut or terminated speaker cables and fitted plugs are excluded from our Returns Policy.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

If your product should develop a fault outside 28 days of receipt and within the warrantee period we will arrange to repair the item. The warrantee does not cover faults caused by accident, neglect or misuse. Products outside the first 28 days of purchase will have to be returned at the customers expense.

Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

After your guarantee has expired we can still help with any servicing or upgrading your equipment.

Excluded goods and services
For hygiene reasons we cannot accept headset returns once you have opened the packaging and/or worn the headphones. Certain goods or services that have been purposely customised such as pre-cut or terminated speaker cables and fitted plugs are excluded from our Returns Policy.