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| Terms and
Conditions |
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Payment
All prices are in £ (pound) sterling and include VAT at
the current rate. Payment can be made by most UK major credit/debit
card via our secure server. Other forms of payment such as cheque
payment can also be accepted for off line orders including postal
or telephone orders and will normally be authorised immediately
via our cheque guarantee scheme.
All communication including e-mail sent by us on receipt of
an order placed by you does not constitute legal acceptance
by us of your order. All orders are subject to approval by us.
All credit/debit card orders are subject to validation checks
and authorisation by the card issuer. If the for any reason
payment is refused or unauthorised, we will not be liable for
any delay or non-delivery. All orders are delivered to the card
holder’s address only. |
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Availability
of Goods
All goods and services are subject to availability and we reserve
the right to withdraw at any time. If we do not or can not supply
the goods for any reason, we can not be held responsible for
any other losses you may suffer. |
Delivery
Charges
Prices on our website are normally shown exclusive of our delivery
charges unless otherwise stated, however delivery charges
may be added and you will be notified after order placement.
Delivery costs to Northern Ireland, Isle of Man, Shetland Isles,
Outer Hebrides and Scottish Highlands will incur additional
charges, dependent on the size and weight of your order. The
following post codes are relevant (BT, IM, HS, ZE, AB, DD, EH,
G, IV, KA, KY, ML, PA, PH,) Please
email for a quotation. |
Product
Warrantees
Most products are guaranteed for a minimum of 12 mouths, and
subject to the normal manufacturers guarantee, shipping costs
will be payable to return any faulty units to manufacturers
service agents. |
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Delivery
All consignments are insured as standard but are subject to
terms as stipulated in NOTIFICATION
TIME LIMIT FOR CLAIMS below.
We do not despatch goods outside of the UK or to BFPO addresses
(Eire excluded).
Deliveries are normally made within 3 working days but please
allow up to 5 working days.
When demand on an item is greater than we can supply we will
advise you within 3 working days of placing your order. Orders
will be delivered by our shippers between 8.00am and 5.30pm
Monday to Friday. If a timed or Saturday delivery is required
this can be arranged but extra cost will be charged. We can
not refund this cost should our shippers not deliver as requested.
All orders placed online (via the Internet) are paid by credit
or debit card. Prices and carriage charges quoted online only
apply to internet sales. |
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Returns
Most items are guaranteed for at least 12 months for normal domestic use, obviously we can not be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.) or excessive wear and tear.
Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries or projector lamps.
Faulty pixels do not normally constitute a fault. Each manufacturer have there own specifications. Please note that if repairs are done other than by ourselves or authorised agents the guarantee will not apply. This guarantee is naturally in addition to your statutory rights.
Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item, subject to the product being returned to us complete with all packing and accessories. |
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Pricing
Errors
If a product is listed at a wrong price because of a human error,
we have the right to refuse or cancel any orders placed prior
to a contract being made. |
Notification
of Time Limit for Claims
Damage in transit: If goods arrive damaged it is your responsibility
to make a note on the carrier's consignment note and your responsibility
to inform us within 5 working days of delivery.
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Missing items:
It is your responsibility to sign for the correct number
of packages as shown on the consignment note and we must
be informed of any shortages within 5 working days of
delivery.
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Incorrect Goods:
It is your responsibility to notify us of any discrepancy
in your order within 5 working days of delivery. |
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Damaged
Goods
It is unlikely that you will receive a damaged delivery but
you must contact us immediately. In the event please retain
the original packaging for returning your order. Contact us
immediately by telephone on 024 76 222622 with your order details
and with an explanation of the problem. (See
returns)
We will arrange to replace or refund your order, whichever your
preference. This does not affect your statutory rights. |
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Faulty
Goods
If your order should develop a fault within 28 days of receipt
our general practice is to exchange or refund the item provided
it is in 'as-new' condition. The product will be inspected to
determine it's condition. However this does not apply to faults
caused by accident, neglect or misuse, in these cases there
will be no refund or exchange. This does not affect your statutory
rights.
If your product should develop a fault outside 28 days of receipt
and within the 12 month guarantee we will arrange to repair
the item. This does not apply to faults caused by accident,
neglect or misuse for which there can be no refund or exchange.
This does not affect your statutory rights.
After your guarantee has expired we can still help with any
servicing or upgrading your equipment may require. |
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Cancelling
your Order
You can cancel your order within 7 working days from the day
of delivery and return any unused goods for a refund. However
you must notify us of your intention to cancel by letter, fax
or email. Your order must be returned at your own expense within
7 days of your notice to cancel. A handling charge will be incurred
to cover our administration and shipping costs. Certain products
particularly pre-cut lengths of speaker cable or certain media
products are excluded from this offer. Please note: Special
orders may incur a re-stocking fee of 20% of the original purchase.
Provided the items are unused and returned in their original
condition with all original packaging and accessories, you can
expect to receive a refund within 30 days of your notice to
cancel. This does not affect your statutory rights as a consumer. |
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Non-Delivery
We will not be responsible or accept liability for goods lost
in transit unless we are notified within 7 days from the expected
delivery date. We will only email you with the despatch information
using the email address you have provided on your original order. |
Receipt
of Goods
Should the cardholder not be available when delivery takes place
to the address specified on the order and is signed for by another
party we will not be held responsible once delivery has taken
place. It is the card holder’s responsibility to be at
the delivery address specified to receive the goods. |
Complaints
Procedure
If you are dissatisfied for any reason, please contact us without
delay.
We are confident that the need should not arise for complaint
but we do take customer services very seriously and we are sure
we can remedy any problem swiftly. |
Important
Notice
We take great care to ensure that product information and product
images are correct however we can not be held responsible for
errors and omissions. Manufactures also reserve their rights
with regard to product changes and their company’s policy
at the time of continuous development and design which might
not necessarily be indicated in the specifications |
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