Returns and Damaged Goods
Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.
Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.
We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day.
Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage. |