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hifi and audio equipment
Terms and Conditions
Hi Fi x terms and conditions Credit Agency Data Compliance Hi Fi x terms and conditions Notification Time Limit for Claims
Hi Fi x terms and conditions Payment Hi Fi x terms and conditions Damaged Goods
Hi Fi x terms and conditions Availability of Goods Hi Fi x terms and conditions Faulty Goods
Hi Fi x terms and conditions Delivery Charges Hi Fi x terms and conditions Cancelling you order
Hi Fi x terms and conditions Overseas Orders Hi Fi x terms and conditions Non-Delivery
Hi Fi x terms and conditions Product Warrantees Hi Fi x terms and conditions Receipt of Goods
Hi Fi x terms and conditions Delivery Hi Fi x terms and conditions Complaints Procedure
Hi Fi x terms and conditions Returns and Damaged Goods    
Hi Fi x terms and conditions Returns Policy Hi Fi x terms and conditions Important Notice
Hi Fi x terms and conditions Pricing Errors    

Credit Agency Data Compliance
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


Payment
All prices are in £ (pound) sterling and include VAT at the current rate. Payment can be made by most UK major credit/debit card via our secure server. Other forms of payment such as cheque payment can also be accepted for off line orders including postal or telephone orders and will normally be authorised immediately via our cheque guarantee scheme.

All communication including e-mail sent by us on receipt of an order placed by you does not constitute legal acceptance by us of your order. All orders are subject to approval by us.

All credit/debit card orders are subject to validation checks and authorisation by the card issuer. If the for any reason payment is refused or unauthorised, we will not be liable for any delay or non-delivery. All orders are delivered to the card holder’s address only.


Availability of Goods
All goods and services are subject to availability and we reserve the right to withdraw at any time. If we do not or can not supply the goods for any reason, we can not be held responsible for any other losses you may suffer.


Delivery Charges

Free Delivery to UK Mainland.
Orders below 2.0 Kilograms in weight - Free Delivery. Charges of £8.77 will apply for orders above 2.0 kilograms in weight for the following areas:

Scottish Highlands
Outer Hebrides (HS)
Shetland (ZE)
Isle of Man (IM)
Isles of Scilly: TR21-25
Orkney (KW1-17)
Inverness-Shire (PH19-44)
Argyll (PA20-99)
Brodwick & Millport (KA27, KA28)
Morayshire (IV3-24, IV26-99)

Orders below 2.0 Kilograms in weight - Free Delivery. Charges of £12.00 will apply for orders above 2 kilograms to the following areas:

Northern Ireland (BT)
Republic of Ireland
Channel Islands (GY, JE)

BFPO.
Orders below 2.0 Kilograms in weight - Free Delivery. Charges of £16.87 will apply for orders above 2 kilograms to all countries.



Product Warrantees
Most items are guaranteed for at least 12 months for normal domestic use, obviously we cannot be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.) or excessive wear and tear. (All warrantee periods are shown on each product page on our web site)

Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries. Projector lamps are normally only covered by a 3 month warrantee or alternatively some manufacturers specify a number of hours.

Faulty pixels on Plasma Televisions do not normally constitute a fault. Each manufacturer have their own specifications that cover the number of faulty pixels and their position, for further information please contact us or refer to the correct manufacturers website.

Please note that if repairs are done other than by us or authorized agents this guarantee will not apply. This guarantee is naturally in addition to your statutory rights. Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

After your guarantee has expired we can still help with any servicing or upgrading your equipment may require.



Delivery
All consignments are insured as standard but are subject to terms as stipulated in NOTIFICATION TIME LIMIT FOR CLAIMS below.

Deliveries are normally made within 3 working days but please allow up to 5 working days.

When demand on an item is greater than we can supply we will advise you within 3 working days of placing your order. Orders will be delivered by our shippers between 8.00am and 5.30pm Monday to Friday. If a timed or Saturday delivery is required this can be arranged but extra cost will be charged. We can not refund this cost should our shippers not deliver as requested.

All orders placed online (via the Internet) are paid by credit or debit card. Prices and carriage charges quoted online only apply to internet sales.


Overseas Orders
Parcelforce our shippers can ship to most countries overseas – please email your orders to mark@frankharvey.co.uk and we will email you with payment, shipping and insurance information.

BFPO
Fast, reliable delivery to British Forces Post Office addresses worldwide. We make it easy to send packages to BFPO addresses, using our International Scheduled service via the military sort centre in the UK - please email your orders to mark@frankharvey.co.uk and we will email you with payment, shipping and insurance information.



Returns and Damaged Goods
Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was in-complete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day. Products outside the first 28 days of purchase will have to be returned at the customers expense.

Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.



Returns Policy
We really do hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product within 7 days of delivery. Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

Excluded goods and services
You will not have any right to cancel a purchase for the supply of any of the following goods.

For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For the supply of audio or video recordings or computer software if they are unsealed by you.



Pricing Errors
If a product is listed at a wrong price because of a human error, we have the right to refuse or cancel any orders placed prior to a contract being made.


Notification of Time Limit for Claims
Damage in transit: If goods arrive damaged it is your responsibility to make a note on the carrier's consignment note and your responsibility to inform us within 5 working days of delivery.

Missing items: It is your responsibility to sign for the correct number of packages as shown on the consignment note and we must be informed of any shortages within 5 working days of delivery.
Incorrect Goods: It is your responsibility to notify us of any discrepancy in your order within 5 working days of delivery.


Damaged Goods
It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 024 76 222622 with your order details and with an explanation of the problem. (See returns)

We will arrange to replace or refund your order, whichever your preference. This does not affect your statutory rights.


Faulty Goods
If your goods should develop a fault within 28 days of receipt our general practice is to exchange or refund the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

If your product should develop a fault outside 28 days of receipt and within the warrantee period we will arrange to repair the item. The warrantee does not cover faults caused by accident, neglect or misuse. Products outside the first 28 days of purchase will have to be returned at the customers expense.

Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

After your guarantee has expired we can still help with any servicing or upgrading your equipment.



Cancelling your Order
You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

You must notify us of your cancellation in writing or in another durable medium to our contact address. info@hifix.co.uk

Cancellation consequences

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Excluded goods and services
You will not have any right to cancel a purchase for the supply of any of the following goods.

For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For the supply of audio or video recordings or computer software if they are unsealed by you.



Non-Delivery
We will not be responsible or accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. We will only email you with the despatch information using the email address you have provided on your original order.


Receipt of Goods
Should the cardholder not be available when delivery takes place to the address specified on the order and is signed for by another party we will not be held responsible once delivery has taken place. It is the card holder’s responsibility to be at the delivery address specified to receive the goods.


Complaints Procedure
Contact
Hi Fi Orders and Delivery frank@frankharvey.co.uk
If you are dissatisfied for any reason, please contact us without delay.

We are confident that the need should not arise for complaint but we do take customer services very seriously and we are sure we can remedy any problem swiftly.


Important Notice
We take great care to ensure that product information and product images are correct however we can not be held responsible for errors and omissions. Manufactures also reserve their rights with regard to product changes and their company’s policy at the time of continuous development and design which might not necessarily be indicated in the specifications
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