HiFix 30 Day Returns Policy

30 Day Returns

Important update

Returns Policy

If you have any problems in setting up your product, please contact our Customer Service Team, as many issues can be rectified over the phone without the need to return. We can be contacted on 02476 631707, Monday - Friday 9:30 am to 5:30 pm (excluding bank holidays). Alternatively and outside of these hours, please email sales@hifix.co.uk and someone will respond to you within 1 working day.

HiFix is committed to selling quality products that we hope you will love, we do understand, however, that there may be a time when you need to exchange or return something you have bought. We really do hope you are pleased with your purchase, but should you wish to return anything bought from us, we will be happy to refund or exchange a product within 30 days of delivery. Please return the product to us with the original packing and all accessories.

Before returning them to us you must keep them in your possession and you must take reasonable care of them as reductions will be made from your refund should the unit be returned with any damage such as marks and dents, scratch scuff marks, or missing accessories.

For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls or accessories. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the Products but not the delivery charges.

Purchases made within our stores are exempt from the current Distance Selling Directive and subject to different terms and conditions as laid out within the Consumer Sale of Goods Act. Please email sales@frankharvey.co.uk for further detail.

Any expedited shipping costs will not be funded. For added security of your consignment please wrap the unit securely (using a black plastic bag or brown paper) and then tape over to secure the packing. For your peace of mind please make sure your consignment has full insurance for loss or damage when returning back to us. Always ensure your consignments for loss or damage and use a tracked service or use recorded delivery, always retain your proof of posting, we cannot be held responsible if we do not receive your item back.

HiFix Address for Returns:

HiFix Returns Department
Unit 2
2 Binns Close
Coventry
CV4 9TB

Please ensure that you include your receipt which you received within the consignment in all returns.

Take the parcel to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. You should retain this until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with proof of postage certificate.

For the supply of goods made to your specifications, clearly personalized, such as pre-cut cables or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly and are not refundable. Vinyl Records, and software including audio & video software only if they are unsealed by you. 

Cartridges including stylus's are all inspected and checked before despatch however due to their fragile nature if broken when fitting they are not refundable, nevertheless, some brands offer a trade-in against replacement, please contact us for more information. 

Your Refunds will be automatically provided within 10 to 14 days of our returns department receiving the return, this follows the inspection of goods and a check of all accessories, handbooks, and instruction manuals. Please ensure all are returned adequately packed, as you have received, to expedite your refund. Any missing or damaged items will be deducted from your refund. 

Faulty or Damaged Goods

Should your order arrive damaged please contact us immediately and certainly within 5 working days or is faulty within 30 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

We can arrange all collections for faulty or damaged goods via a courier service, and whilst in the vast majority of cases, they are carried out in line with expectations, very occasionally a collection may fail to take place. The most common reason for a failed collection is that the collection address was incomplete and the courier struggled to find it or very occasionally, the courier may run out of time during the working day. If this happens, the collection will happen the next working day.

If you return a product to us and no fault is found we will contact you for more information or return the unit to you once confirming you are happy to do so. If further investigation of the fault needs to be made we will return your product to the respective supplier, however, upon returning this to our suppliers if no fault is found we will reserve the right to charge you the cost of undergoing a no-fault repair with the supplier. Should you return a product as faulty and on inspection our engineers find that there is no fault found any shipping or collection costs will not be refunded.

Should your product(s) be faulty in any way and be outside the first 30 days of the purchase date you will have the return at your own expense.

Don’t forget If you have any problems in setting up your product, please contact our Customer Service Team, as many issues can be rectified over the phone without the need to return. We can be contacted on 02476 631707, Monday - Friday 9.15 am to 5.00 pm (excluding bank holidays). Alternatively and outside of these hours, please email sales@hifix.co.uk and someone will respond to you within 1 working day.

  • HiFix is a holding of Hi-Fi Excellence Ltd
  • VAT No. 585 1698 93
  • Company No. 02540830
  • Consumer Credit No. 353419