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hifi and audio equipment
Delivery and order Information
Hi Fi Orders and Delivery Orders received
Hi Fi Orders and Delivery Delivery Charges
Hi Fi Orders and Delivery Non delivery
Hi Fi Orders and Delivery Enquiries
Hi Fi Orders and Delivery Off-line ordering
Hi Fi Orders and Delivery Returns Policy

Orders received
When we receive your order we process immediately and will confirm to you by email that the order has been received.

Stock allocation is then matched to your order and you are notified that your order has been processed and despatched. Orders received after 3pm are processed the following working day.

Should a product be out of stock we will notify you of any delay and you will have an option to cancel.
Royal Mail No payment is taken from your credit card until we despatch the goods.

Small items up to 1kg (depending on bulk) are normally sent via Royal Mail, above 1kg we despatch via Parcel Force. All deliveries will be despatched to your home address and have to be signed for.


UK mapDelivery charges
Most items are shipped free.

Large items, including plasma, big-screen TVs and some speaker packages may have special shipping rates as detailed on their individual product pages. These items may be delivered using our own vehicles or may be shipped direct from our suppliers. You will be notified of the expected delivery day.

Delivery to Northern Ireland, Isle of Man, Shetland Isles, Outer Hebrides and Scottish Highlands may incur additional charges, dependent on the size and weight of your order. The following post codes are relevant (BT, IM, HS, ZE, AB, DD, EH, G, IV, KA, KY, ML, PA, PH,) Please email for confirmation.

Most orders can be tracked - all you need is to enter the relevant URL with your personal consignment number for an updated status. This information will be emailed to you.

Track and Trace - trace your order
Hi Fi Orders and Delivery Royal Mail
Hi Fi Orders and Delivery Parcel Force
Hi Fi Orders and Delivery Fast Away Couriers


Non delivery
Should you be unavailable when our carriers make delivery, you will receive a notice telling you the telephone number and address of the distribution centre where you can pick up your package, or to contact them to arrange a further delivery. For your own security, please take a driving licence ID with you when you pick up your consignment.

Should your consignment be undelivered for more than 3 working days from the date of your despatch email please contact our Help Desk on 02476 631 707 and we will immediately investigate and progress chase for you.


EnquiriesEnquires
Our friendly team is on hand to provide expert advice and fast order processing so just telephone one of our trained sales advisors who can help you with any queries you may have about our range of products and services. We are a high-tech performer in a high-tech industry offering pioneering levels of customer service with low prices and we wish to sustain exceptionally strong customer relationships.

Our team can advise on selecting products that will best match your existing equipment or can recommend cables and interconnects to obtain the best out of your system or products to improve sound quality. What ever your query, before you buy or after you have purchased we will do our best to satisfy.

Should our web site not feature a product that you may be interested in, just let us know, we may still be able to help.

To get in touch with us, just click on our Contact Page and we'll be happy to help.


Offline OrderingOff-line ordering
Should you have any concerns in regard to transferring your credit card information over the internet our sales advisors are on hand to receive your telephone order - please quote the product description and SKU code as shown on each product page by clicking the Order by Telephone Button and we will process your order immediately.

Goods can also be ordered via post, payment can be made by cheque or bank transfer. Please refer to our Contact Page for full postal address and bank details.


Returns Policy
We really hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product within 7 days of delivery provided it is in a fully resale condition. This means the product is unmarked and returned in the original and completed packaging. For your protection please ensure all goods are insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit, replacing accessories or incomplete packaging.
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